xcc8 Privacy Policy Your Information Is Protected

1 Introduction and Scope

xcc8 ("we", "us", or "platform") operates a safe and reliable online gaming and betting service for players in Bangladesh. This privacy policy explains how xcc8 collects your personal information, the purposes for which it is used, and how it is kept secure.

By visiting our website xcc8.cam, registering an account, or using any of our services, you agree to the terms of this privacy policy. Please read this policy carefully. If you have any questions, contact our support team.

This privacy policy should be read together with our Terms and Conditions and Responsible Gaming Policy.

2 What Information We Collect

xcc8 may collect the following types of information to provide and improve its services:

2.1 Personal Identity Information

Full name and date of birth (for age verification — we only serve users aged 21 and above)
Email address
Mobile number
National ID or passport number (for identity verification)
Current address

2.2 Financial Information

bKash, Nagad, Rocket, or Upay account numbers (for transaction processing)
Deposit and withdrawal history
Transaction amounts and dates

2.3 Usage Information

Login dates and times (BST, UTC+6)
Gaming activity history (bet amounts, win and loss records)
Device information and IP address
Browser type and version
Time spent on the website and pages visited

2.4 Communication Information

Messages sent via live chat
Enquiries and complaints submitted by email
Support ticket details

3 How We Collect Information

xcc8 collects your information in the following ways:

Registration process: Information you provide when creating an account.
Transactions: When making a deposit or withdrawal via bKash, Nagad, Rocket, or Upay.
Cookies and tracking technologies: Data collected automatically when you visit the website.
Customer support: When you contact us via live chat or email.
Third parties: Approved third-party services used for identity and age verification.

4 Purposes for Using Your Information

xcc8 uses the information collected for the following legitimate purposes:

To complete account registration and identity verification
To securely process deposit and withdrawal transactions
To create a personalised gaming experience for you
To verify eligibility for bonuses and promotions
To prevent fraud, money laundering, and other criminal activity
To meet regulatory obligations
To improve the security and performance of the platform
To implement our Responsible Gaming Policy
To keep you informed about relevant offers and updates (subject to your consent)
To provide customer support

We never sell your information to third parties.

5 Data Sharing and Third Parties

xcc8 follows a strict privacy policy. However, information may be shared in the following limited circumstances:

5.1 Service Providers

We work with trusted third-party service providers who perform specific tasks on our behalf, such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical support. These providers are given access only to the information necessary to carry out their responsibilities and are required to comply with our privacy standards.

5.2 Legal Obligations

Information may be disclosed to meet legal requirements, comply with court orders, or in response to requests from relevant authorities. Only the minimum information necessary will be disclosed in such cases.

5.3 Business Transfers

User information may be transferred in the event of a change in company ownership or business restructuring. We will provide advance notice if such a change occurs.

6 Data Security Measures

xcc8 applies industry-standard technical and operational measures to keep your personal information secure:

SSL encryption: 256-bit SSL encryption is used across our entire platform to keep your data transfers secure.
Data storage security: All sensitive information is stored in encrypted form on secure servers.
Access controls: Only authorised staff may access your information, and only for specific purposes.
Regular security audits: Regular security audits are conducted on our systems.
Firewall and monitoring: Advanced firewalls and round-the-clock monitoring are in place to prevent unauthorised access and cyberattacks.

However, no transmission of information over the internet is one hundred percent secure. We strive to ensure the highest level of protection, but no method is entirely risk-free. It is your own responsibility to keep your account password confidential and to avoid logging in from unfamiliar devices.

7 Cookies Policy

The xcc8 website uses cookies and similar technologies to improve your experience and keep the site functioning properly.

7.1 Types of Cookies

Essential cookies: Required for the basic functioning of the website (maintaining login sessions, security). These cannot be disabled.
Functional cookies: Used to remember your preferences and settings (language, display options).
Analytics cookies: Used to understand how users interact with our site, which helps us improve our services.
Marketing cookies: Used to display relevant offers based on your interests (subject to your consent only).

7.2 Cookie Controls

You can control or reject cookies by changing your browser settings. However, disabling essential cookies may affect certain important functions of the website.

8 Data Retention Period

xcc8 retains your information only for as long as it is needed. Specifically:

Active accounts: All relevant information is retained while the account remains active.
Closed accounts: Certain information may be retained for a defined period after account closure to meet legal obligations and resolve disputes.
Transaction records: Financial transaction data is retained in accordance with long-term legal requirements.
Communication records: Support conversations and complaint records are retained for a defined period after resolution.

Once the designated retention period ends, information is securely deleted or anonymised so that individuals can no longer be identified.

9 Your Rights

As a user of xcc8, you have the following rights regarding your own information:

Right of access: The right to know what information we hold about you.
Right to rectification: The right to request correction of any inaccuracies in your information.
Right to erasure: The right to request deletion of your information in certain circumstances (though it may not be possible to delete all information due to legal obligations).
Right to restrict processing: The right to request that use of your information be limited in certain circumstances.
Right to opt out of marketing: The right to opt out of marketing communications at any time.

To exercise any of these rights, contact our support team via live chat or email. We will respond to your request within a reasonable time.

10 Protection of Minors

xcc8 strictly provides services only to users aged 21 and above. We do not knowingly collect any personal information from minors.

Age verification is mandatory during the registration process. If we become aware that a minor has created an account by providing false information about their age, that account will be closed immediately and the associated information will be deleted.

To learn more about our responsible gaming approach, please read the responsible gaming page.

11 International Data Transfers

Your information may be transferred internationally where necessary for the operation of xcc8. In the case of such transfers, we ensure that:

Adequate data protection measures are in place in the country receiving the information.
Data protection terms are included in agreements with third parties.
Transferred data is sent in encrypted form.

12 Policy Changes and Updates

xcc8 reserves the right to update this privacy policy at any time. If significant changes are made to the policy, we will notify you in the following ways:

By publishing a special notice on the website
By sending a notification to your registered email address
By updating the "Last Updated" date at the top of this page

Continued use of xcc8 after an update is published will be considered your acceptance of the new policy. We therefore recommend visiting this page regularly.

13 Contact

If you have any questions, comments, or concerns about this privacy policy, or if you wish to make a request regarding your information, please contact us:

Live chat: Instant support in Bengali is available 24/7 at xcc8.cam.
Email: [email protected]

Our privacy team will process your request promptly and respond within a reasonable time.

xcc8 Privacy Policy